Survey: IT to be held accountable for end-user productivity in 2016

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We recently partnered with our friends at Spiceworks to survey over 200 IT professionals to get some insight into their plans and priorities for 2016.

Our questions focused on content management, security, tools currently in use, plans for implementing new tools, and how IT success will be measured. The results paint a colorful picture of what IT priorities will look like in 2016—here’s an overview of what we found.

IT will be held accountable for end-user productivity

More than two-thirds (68%) of survey participants said that increasing end-user productivity will be a key performance metric for their IT departments in 2016. With content/data management emerging as #2 of the top 3 IT priorities for next year (behind #1, security, and ahead of #3, cloud/hosted services), it’s clear IT sees an opportunity to address their end-user productivity goals by leveraging better content management practices.

Disconnect between revenue, resources, and expectations

The “do more with less” mentality is not a new one—especially in IT. However, with the role of technology in business only increasing, IT Pros are facing greater expectations and heavier workloads without much of an increase in tools or resources. According to the survey, only 54% said their organization would increase spend on tools to make it more efficient/agile; or, in other words, tools that would help IT Pros meet their goals for end-user productivity.

Better content management = opportunity

The survey revealed the top priorities for content management in 2016: 1) remote accessibility, 2) reducing paper usage, and 3) facilitating team collaboration. However, survey data shows that most respondents have yet to adopt practices and processes that will help them deliver on these priorities effectively. For example, 91% are still using printing and scanning as a means of content management, whereas only 44% have adopted cloud-based file sharing.

Further, just 26% are currently using electronic signatures, a technology that has been shown to address all three of the top priorities. Only 17% have plans to implement an e-signing tool in 2016.

Get the whole picture by downloading the full report here—or get a quick a snapshot by viewing the infographic.

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