Lauren Suggett is Product Marketing Manager at Nitro. She is a Southern California native and had never used a real PDF editor before working at Nitro. You can find her demanding free samples in the cheese section at your local grocery store.
To master a given craft, one must obtain comprehensive knowledge and skill. In the IT asset management (ITAM) world, masters are called upon to support complete life cycle management and strategic direction for their organizations within budget.
For their organizations to truly be successful, they must hold complete control over daily and long-term strategic management, including planning, monitoring, license recording, financing, and procurement. Masters of ITAM can reduce overall total cost of ownership from their programs, as well as impact service levels from the help desk to the sales team. Every decision made by these masters has a direct correlation to how their organizations function and manage their IT revenues.
We wish to honor the following 25 ITAM masters and their individual proficiencies, ranging from critical inventory management to efficiencies in document productivity. The following 25 masters have demonstrated the best qualities for effective ITAM, and in some cases have increased their mastery in other disciplines.
Meet these 25 masters of IT asset management, and learn why they earned that mastery status.
Masters of Productivity
Joe Casserly, Global Software Asset Manager, AECOM Why he was honored: Joe has a special place in his heart for software license management, a responsibility that commonly sets IT heads spinning. His ability to organize complex quantities of licenses while translating complex IT speak for non-techies helps eliminate back-and-forth to drive projects forward.
Farah Rieker, PMO Lead, AbbVie Why she was honored: Farah brings in over 20 years of IT infrastructure experience, ranging from brands in health care, pharmaceuticals, retail, and airline/travel. She instituted a PC refresh program that upgraded over 2,000 laptops for a pharmaceutical company, enabling users with improved technology to do their jobs better.
Larry Roachelle, IT Asset Program Manager – Concentra Why he was honored: Larry spearheaded the implementation of an industry-leading IT and medical device asset management solution, demonstrating superior project management skills by delivering a fully compliant and on-budget result. He is dedicated to the International ITAM best practice standardization.
Rene Benson, Enterprise Asset Management IT Manager – Exelon Why she was honored: Rene has deep experience in all phases of enterprise-level asset management, from project management to documentation and compliance. Her strategic, process-oriented approach brings order to large-scale projects, enabling the most productive contributions from colleagues and clients alike.
Jennah Bordson, IT Asset Manager – Software, Allianz Life Why she was honored: Jennah does double-duty as a IT Asset Manager and licensed attorney, applying her legal expertise to analyze high value software contracts. She recently developed a strategy to integrate her organization’s existing SAM practices/processes with a new ServiceNow implementation.
Tim Barnes, Global IT Asset Manager – Sykes Enterprises, Inc. Why he was honored: Tim is especially adept at ensuring compliance, and avoiding any legal or regulatory issues with records management. His Optimized Software Asset Management program resulted in increased cost control, reduced complexity, increased utilization of software assets and mitigated audit risk.
Christine Becken, Senior IT Asset and Configuration Manager – MedAssets Why she was honored: Christine has developed IT asset management policies and processes improvement plans for a variety of verticals, including hospitality and government. She managed and analyzed a multi-million dollar IT maintenance budget for a high-profile hospitality organization.
Masters of Compliance
Rodney Penny, VP, IT Asset Management – SunTrust Why he was honored: Beginning his IT career in the United States Army, Rodney has since risen to management of all IT assets at major healthcare and financial organizations. He introduced a metrics and analysis system as a solution to assess operational efficiency and compliance with regulatory procedures.
Gabriel Rojo Jr., Software Asset Manager – Matlen Silver Why he was honored: Gabriel excels at procurement management and driving success with Lean methodologies. He champions the procurement process while managing hardware assets, monitoring SLAs and regularly auditing for compliance.
Ann Marsh, IT Manager, IT Asset Management – Medtronic Why she was honored: Ann has a “relentless determination to increase compliance in a huge and complex global environment,” according to a previous contact at an international food conglomerate. In addition to her ITAM role at Medtronic, she also serves as CFO for a small painting company.
John LaBar, Manager, Software Asset Manager – MUFG in the Americas Why he was honored: John’s influence has ranged across several verticals, including healthcare and financial services. He has documented a discovery and reconciliation compliance process that resulted in actionable metrics, increased accuracy and continence in process.
Masters of Standardization
Heather Young, Corporate Software Asset Manager – Google Why she was honored: In addition to service in software asset management for the tech giant, Heather also is an active United States representative to the Internal Organization for Standardization, working to improve SAM standards worldwide.
Sharon Weisfeld, IT Asset Management and Procurement – Eaton Why she was honored: Sharon has been the voice of IT asset management and analysis at Eaton for three decades. Throughout her time she has built three support organizations, implemented PC standards and a PC asset management/leasing program, and debuted a Remedy Asset Management module now in use at all global Eaton locations.
Madelyn Chappell, IT Software Asset Manager – Northrop Grumman Why she was honored: Madelyn brings over 15 years of experience in IT asset management, specializing in engineering for defense and space firms. She focuses on the effective application and standardization of client use software for enterprise clients.
Sue Schelonka, IT Asset Manager, Prime Therapeutics Why she was honored: Sue holds a variety of industries in her repertoire, including work for a major IT services organization as well as her current work in the insurance industry. She leverages HP Asset Manager and ServiceNow Software Asset Management in her roles.
Masters of IT Architecture
Tiffany Hui, Senior Director, IT Asset Management – Visa Why she was honored: Tiffany brings over 10 years of IT asset management experience, much of it gained during her time with the premier payments technology company. She is responsible for over 20,000 hardware assets across four major data centers and 70+ country offices.
We’re proud to be recognizing these Masters of IT and Software Asset Management and the impact they’ve had on their organizations!
In a previous article, we discussed the true importance of an IT Asset Manager’s role, and the different aspects that can help them be successful. There’s a ton that these professionals must juggle on a daily basis, which is why we at Nitro do our best to deliver straightforward licensing options, flexible deployment, and a clean, easy-to-use product that drives adoption rates.
Curious to hear what IT customers have to say about working with Nitro? Read this article and find out how we enable IT teams to win!