The Most Productive Way to Manage IT Assets

We’re honoring IT Asset Managers in a special blog series – read on to find out how some of the best have mastered productivity in their roles.


The best tools in the world aren’t effective if end-users can’t operate them efficiently. If the IT team is working in silos with several different iterations of an asset, progress can be slowed to a crawl. Masters of Productivity develop, document and deploy consistent lifecycle processes for their teams, so everyone knows exactly how an asset should be used.

Heather Saxby, Group Content Marketing Manager at Crayon Group, notes that automating these asset-tracking processes can save time and cost on the front-end.

“Manual tools to track software assets make for a time-consuming process,” said Saxby. “Automating this process can save time and makes sure you know what is being used, where, as well as being able to forecast future software budgets.”

IT Asset Managers should ideally centralize their organization’s processes within a single point of access, thereby avoiding discrepancies among teams and keeping records up to date.

Masters of Productivity

1 Joe CasserlyJoe Casserly, Global Software Asset Manager, AECOM
Why he was honored: Joe has a special place in his heart for software license management, a responsibility that commonly sets IT heads spinning. His ability to organize complex quantities of licenses while translating complex IT speak for non-techies helps eliminate back-and-forth to drive projects forward.

2 Farah RiekerFarah Rieker, PMO Lead, AbbVie
Why she was honored: Farah brings in over 20 years of IT infrastructure experience, ranging from brands in health care, pharmaceuticals, retail, and airline/travel. She instituted a PC refresh program that upgraded over 2,000 laptops for a pharmaceutical company, enabling users with improved technology to do their jobs better.

3 Larry RoachelleLarry Roachelle, IT Asset Program Manager – Concentra
Why he was honored: Larry spearheaded the implementation of an industry-leading IT and medical device asset management solution, demonstrating superior project management skills by delivering a fully compliant and on-budget result. He is dedicated to the International ITAM best practice standardization.

4 Rene BensonRene Benson, Enterprise Asset Management IT Manager – Exelon
Why she was honored: Rene has deep experience in all phases of enterprise-level asset management, from project management to documentation and compliance. Her strategic, process-oriented approach brings order to large-scale projects, enabling the most productive contributions from colleagues and clients alike.

5 Jennah BordsonJennah Bordson, IT Asset Manager – Software, Allianz Life
Why she was honored: Jennah does double-duty as a IT Asset Manager and licensed attorney, applying her legal expertise to analyze high value software contracts. She recently developed a strategy to integrate her organization’s existing SAM practices/processes with a new ServiceNow implementation.


Once you’ve got your ITAM productivity locked down, download this eBook for three ways you can help users improve their productivity.