Marketing Associate, Enterprise Marketing. at Nitro
Here at Nitro we place a strong emphasis on pleasing our customers. If you’re not happy then we’re not, It’s a domino effect! That’s why we have put careful time and consideration into revamping our community forums. Nitro’s shiny new community forums allows a place for us to collaborate with our customers and allows you, as a Nitro user, to be able to find topics and discussions which are suited to your interests. Our collaborative new platform has many benefits associated to it, from speedy support to informative collaboration with your peers.
“I really like the forums, and think they can be a great asset for everyone. For users, it offers them a chance to share their knowledge and ask questions about the software, and lets Nitro collect feedback on how people are using the software.” – Steven Zakulec, Nitro Power User.
Nitro Pro help is the main section of the community forums. Here you can ask anything about the Nitro product, but make sure to create a profile in order to be able to fully participate. We’re currently in the process of revamping our customer support, so our community forum is one of the fastest ways to get a response. Not only is the forum monitored by our very own Nitro reps, but you will also find plenty of other Nitro customers and power users who are helping resolve people’s issues and queries.
The community forum also benefits our customers who have opted not to purchase Software Assurance, or who are perhaps using our legacy software (which is Nitro Pro 9 and below). The agile nature of our customer friendly support platform enables you to potentially get your problems solved by fellow Nitro users and experts in a quick and efficient manner.
Nitro Pro Help tip: You will see to the left of many posts there are the symbols as seen below. Once your question/problem has been solved, then make sure to select a best answer and tick it green. This will be a great help to any users who are interested in finding the best answer to the same question in the future. The more Community users who do this, the more helpful it will be to everyone visiting our forums!
At Nitro, we strive for excellence in everything we do, so it should come as no surprise that we are always looking for ways to make our product the best it can be. Our best critics are our users and we value your opinions. Is there a big feature missing? Look no further than our product improvement section, which is monitored regularly by our talented product team. Here you have the opportunity to have your suggestions and tips heard. Please feel free to use this section and help make our product continually better!