The 2020 Nitro ProductivityReportdemonstrates that organizations’ document management processes—often seen as solely operational— canhave a profound impact on knowledge workers, affecting everything from daily productivity to job satisfaction, likelihood to quit, and even customer service. There’s no way around it, an overwhelming majority of knowledge workers (97% of them, in fact) see significant room to improve document processes across their organizations.
Nitro partnered with Qualtrics, the global research and customer experience firm to conduct this industry-first workplace productivity survey. The research reveals that by transforming your document-based processes you can take your business forward in three key areas:
The business impact of poor document management extends further than you think. Management runs the risk of losing employees (and customers) if they don’t address document challenges. When employees feel unproductive, they also feel more stressed, less supported, less satisfied, and less able to meet customer needs. 75% who say they lack the materials and tools to do their jobs reported being not at all satisfied with their jobs. The report identifies a direct link between employees who are unsatisfied with IT resourcing at their companies, and those looking to change jobs.
Out-of-date systems and processes affect multiple areas of the business from slowing down sales cycles and approval processes to poor data quality. What employees and customers tolerated in the past—piles of paperwork, inefficient in-person processes, and inflexible applications—no longer work. The report reveals the sizable role documents play in the daily work of respondents—44% of employees say they work with 10+ documents every day. Many knowledge workers feel stressed and frustrated at work. By improving document processes, knowledge workers said employers could help them save time and reduce tedious tasks — making it easier for employees to do their job.
Digitization can help companies improve the way they manage and process documents, empowering employees to be more productive and reducing printing and operational costs. It’s difficult to believe, given all the recent rapid digital progress, knowledge workers are still very much in the habit of working with paper. Fifty-three percent are still printing documents multiple times per day. It’s up to CIOs to digitize processes that make or break their businesses. But what’s holding them back? Read the report to find out what are the perceived barriers to change and what areas leaders should focus their efforts on to overcome document challenges.
Over the past few years, organizations have poured money and resources into the customer experience. The responsibility for executing various touchpoints to deliver the ultimate customer experience falls to employees. By turning resources inward to benefit employees, organizations can cultivate a workforce that’s productive, more satisfied, and more dedicated to delivering a positive impact on their roles – a change that will benefit the end consumer. That’s why it’s essential for IT departments to spend time connecting with employees to understand their daily frustrations and to ensure that they have the tools and resources that they need. Realizing what employees deal with daily gives organizations a starting point to improve, and it makes knowledge workers feel heard, supported, and more satisfied.
Read the full report to find out specific steps to take to address employee feedback. With these insights and recommendations in hand, you’ll be able to make meaningful changes in your organization.